23rd March 2022
- You can provide a fake name when you register.
- Your counselor won't even see your fake name...only your username.
- Credit card billing is secure and through Stripe.
- When is online counseling NOT a good fit for me? Excellent question!
- You are having thoughts of self-harm
- You are having thoughts of harming others
- You are considering suicide
- You have been ordered by a court to attend therapy
- You don't have easy access to the internet
Does eTherapyPro actually provide my counseling? No. Once we help you connect we provide a confidential place for you to exchange messages with them. The majority of the fee you pay is passed on to your counselor. They are the professional providing therapeutic services and eTherapyPro does not interfere with your counseling in any way. In other words, we only provide the platform for counseling. Who are eTherapyPro counselors? All the counselors on eTherapyPro are professionals working across the United States. They all hold at least master's degrees or above. They are all independent professionals who are licensed in their state of residence. The licensing laws in each state are unique but most require: a master's degree or above, a practicum or internship, standardized exams, and 2000 hours of supervised counseling experience. How long does it take to get matched with a counselor? Usually, you can expect to hear from your counselor within 24 hours. If you joined on a weekend or holiday, please allow more time for a response. Contact Us if you haven't heard from anyone in 48 hours. Can I switch counselors? Certainly. Often times learning to work with your counselor is an important part of the therapeutic process and your healing so we'd like for you to give your first counselor a try. We strive to match you with a good fit but that doesn't always happen. If for any reason you feel like your counselor is not the best match for you please Contact Us and we'll help you make a switch. Are my messages with my counselor saved? Yes they are. The messages work just like a private email account and you have the control. You can go back and reread them as often as you like. You can delete them if you wish. How much does eTherapyPro cost? You won't pay anything until you try our Free Trial and make sure eTherapyPro is a good fit for your needs. You don't have to call us.
You can easily cancel your free trail any time right from your profile
There are a couple reasons we require a credit card up front. First, it helps us confirm you're at least 18 years of age. We use to have a lot of kids signing up. Second, it lets our counselors know you're serious. They are licensed professionals who put in a lot of work during the free week and they want to make sure you give it your best.
If you can think of any way we can improve your experience on eTherapyPro's platform we would love to receive your feedback
If you do wish to continue, our prices are straightforward and posted on the home page for all to see. The cost is $40/week billed every 4 weeks at a rate of $ Will my insurance cover the cost of online counseling? Most insurance companies will not cover online counseling. That said, most insurance companies will charge a copay for meeting with a counselor ranging from $20-$60/session . At $40/week, our services fall right within that range. Some insurance companies provide a flexible spending account which will reimburse you for counseling services. In this case we provide customized invoices based on your needs. How do I cancel eTherapyPro? Don't you hate it when online services make you call to cancel? With eTherapyPro you can cancel on your own any time, h ere's how: